High-Conversion

Frequently Asked Questions

Website Package Questions

How many website packages does Hibiscus Media offer?

Hibiscus Media offers three website packages: Business Starter, Business Professional, and Business Premium.

What is included in the Business Starter package?

The Business Starter package includes 5 essential pages, a responsive theme, easy editing features, Google submission, social media integration, a contact form, 3 rounds of revisions, and basic SEO and internal linking.

How does the Business Professional package differ from the Business Starter?

The Business Professional package offers additional features like 7 essential pages, Google Maps, email marketing setup, keyword research, and a 1-hour training session.

What are the unique features of the Business Premium package?

The Business Premium package includes 10+ essential pages, a booking system or online shop setup, booking or shop SEO, and Google Analytics.

Business Starter Website Package

What is the Business Starter Website Package?

It’s a package designed to kickstart small businesses online using the WordPress platform.

How much does the package cost?

The package is priced at $990.

How many pages does the website include?

The website comes with 5 essential pages: Home, Contact, About, Services and Products, and Location.

Is the website mobile-responsive?

Yes, the primary theme used, Divi Theme, ensures the website is viewable on all devices.

How many revisions are included in the package?

The package includes 3 rounds of revisions. Additional revisions are considered outside the package scope.

Is the website optimised for search engines?

Yes, the website is fully optimised for SEO to meet key attributes required for Google ranking.

Are there other website packages available?

Yes, there are additional packages like Tradie Web & Logo, Business Professional, and Business Premium.

Business Professional Website Package

What is the Business Professional Website Package?

It’s a package designed as the perfect launching pad for businesses online using the WordPress platform.

How much does the package cost?

The package is priced at $1690.

How many pages does the website include?

The website comes with 7 essential pages including Home, Contact, About, and Services and Products

How does the Google Maps integration work?

Google Maps will be integrated into the Location Page, and a verified Google Business profile with a business address is required.

What is the purpose of the email marketing setup?

The email marketing system captures emails to promote the business and allows for the creation of campaigns.

How is keyword research conducted?

Hibiscus Media identifies keywords for each page to optimize them, recommending 1-2 keywords per page.

What training is provided?

A 1-hour WordPress training session is provided to teach the essentials of managing the website.

Business Premium

Website Package

How is the booking system or online shop integrated?

An online shop or booking system is integrated, with options for the Ecwid platform, Woo Commerce platform, or a WordPress compatible booking system. 

What is the purpose of the Google Console setup?

Google Console is set up to track and analyze website traffic, aiding in strategic online decisions.

Logo Design and Branding

What is branding?

Branding is the process of creating a unique identity for your business, encompassing elements like logos, color schemes, and overall design aesthetics. A strong brand helps set your business apart and creates a memorable impression on your audience.

Why is having a powerful brand and logo important?

A powerful brand and logo not only make your business stand out but also convey professionalism, trustworthiness, and the quality of your services or products. It plays a crucial role in how your business is perceived in the market. 

What does Hibiscus Media specialise in?

Hibiscus Media specialises in high-quality professional logo design and brand development, ensuring that businesses have a unique and impactful brand identity.

How many logo design concepts are provided in the Business Starter Package?

The Business Starter Package offers 2 unique logo design concepts.

What if I want revisions to the logo design?

Depending on the package you choose, you get a certain number of revision rounds. For instance, the Business Starter Package offers up to 5 rounds of revisions/edits.

Do I get full copyright ownership of the logo?

Yes, all the packages provide full copyright ownership of the logo, ensuring you have exclusive rights to use it as you see fit.

What is a Brand Style Guide?

A Brand Style Guide is a comprehensive document that outlines the guidelines for using your brand elements, including the logo, color palette, typography, and more. It ensures consistency in how your brand is presented across different platforms.

What additional services are offered in the Premium Package?

The Premium Package offers a complete branding solution, including letterhead design, invoice design, and social media icon/banner design, among other features. 

Can Hibiscus Media help with other graphic design needs?

Yes, Hibiscus Media offers a range of design services, including sign design and graphic design, catering to various business needs.

Web Hosting

What is web hosting?

Web hosting is a service that provides the necessary technologies and resources for a website to be viewed on the internet. Websites are hosted, or stored, on special computers called servers.

Why is website backup protection important?

Website backup protection ensures that your website’s data is safe and can be restored in case of any mishaps, such as data loss, hacking, or server failures.

How often does Hibiscus Media back up my website?

Hibiscus Media provides daily backups of your website, ensuring you never lose any critical information. 

What is a 1-month roll back?

1-month roll back means you can revert your website to any of its previous versions from the past 30 days.

Why are website updates necessary?

Regular website updates ensure that your site runs smoothly, remains secure, and incorporates the latest features and technologies.

What is WordPress Theme & Plugin Maintenance?

This involves regular updates and checks of your WordPress theme and plugins to ensure they are compatible, secure, and functioning optimally.

What does "Regular Site Optimisation" entail?

It involves periodic checks and tweaks to ensure your website loads quickly, ranks well on search engines, and offers an excellent user experience.

Why do I need an SSL Certificate?

An SSL (Secure Socket Layer) certificate encrypts the data transferred between a user’s browser and the server, ensuring security. It’s essential for building trust with visitors and is also a ranking factor for search engines.

What does "5,000 visits per month" mean?

It means that the hosting package can comfortably support up to 5,000 visitors to your website in a month without any performance issues.

How much storage space do I get with the hosting package?

You get 5 GB of storage space, which can be used for your website’s files, images, and other data.

Can Hibiscus Media help with other graphic design needs?

Yes, Hibiscus Media offers a range of design services, including sign design and graphic design, catering to various business needs.

What happens if I exceed the monthly visit or storage limit?

We will contact you and discuss having a web hosting upgrade.